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Patient perceived risks of AI-assisted scheduling
You interact with your healthcare provider’s AI assistant by phone, chat, or text to help schedule an appointment, answer questions about available providers, and identify the type of healthcare provider best suited to address your health concern. [ASKED AMONG PATIENTS WITH A PRIMARY CARE PROVIDER] Below is a list of possible risks of using AI health tools. Which of the following, if any, do you personally think could result from your healthcare provider using AI this way?
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| Administration | Question | Question Options | % of respondents |
|---|---|---|---|
| 2026 - August | The AI could schedule the wrong appointment | Yes | 78% |
| 2026 - August | The AI could schedule the wrong appointment | No | 21% |
| 2026 - August | The AI could schedule the wrong appointment | Refusal | 1% |
| 2026 - August | The AI could recommend the wrong type of healthcare provider | Yes | 86% |
| 2026 - August | The AI could recommend the wrong type of healthcare provider | No | 13% |
| 2026 - August | The AI could recommend the wrong type of healthcare provider | Refusal | 1% |
| 2026 - August | The AI may not fully understand my healthcare needs | Yes | 91% |
| 2026 - August | The AI may not fully understand my healthcare needs | No | 8% |
| 2026 - August | The AI may not fully understand my healthcare needs | Refusal | 1% |
| 2026 - August | The AI may provide incomplete or inaccurate information | Yes | 87% |
| 2026 - August | The AI may provide incomplete or inaccurate information | No | 12% |
| 2026 - August | The AI may provide incomplete or inaccurate information | Refusal | 1% |
| 2026 - August | My personal health information may not be kept private | Yes | 85% |
| 2026 - August | My personal health information may not be kept private | No | 13% |
| 2026 - August | My personal health information may not be kept private | Refusal | 1% |
| 2026 - August | It may be difficult to reach a person if I prefer to work with a person | Yes | 91% |
| 2026 - August | It may be difficult to reach a person if I prefer to work with a person | No | 8% |
| 2026 - August | It may be difficult to reach a person if I prefer to work with a person | Refusal | 1% |