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Patient perceived risks of AI-assisted follow-up care
An AI assistant contacts you after a healthcare visit to check on your health, answer questions about your medications or follow-up instructions, and help schedule any recommended follow-up appointments, if needed. If you have more serious questions, concerns, or difficulties following the care plan, you would be connected with a healthcare provider. [ASKED AMONG PATIENTS WITH A PRIMARY CARE PROVIDER] Below is a list of possible risks of using AI health tools. Which of the following, if any, do you personally think could result from your healthcare provider using AI this way?
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| Administration | Question | Question Options | % of respondents |
|---|---|---|---|
| 2026 - August | The AI could provide incorrect information | Yes | 91% |
| 2026 - August | The AI could provide incorrect information | No | 8% |
| 2026 - August | The AI could provide incorrect information | Refusal | 1% |
| 2026 - August | The AI could misunderstand my questions or concerns | Yes | 92% |
| 2026 - August | The AI could misunderstand my questions or concerns | No | 8% |
| 2026 - August | The AI could misunderstand my questions or concerns | Refusal | 1% |
| 2026 - August | The AI may not recognize when I need to speak with a healthcare professional | Yes | 89% |
| 2026 - August | The AI may not recognize when I need to speak with a healthcare professional | No | 10% |
| 2026 - August | The AI may not recognize when I need to speak with a healthcare professional | Refusal | 1% |
| 2026 - August | The AI may miss important health problems | Yes | 87% |
| 2026 - August | The AI may miss important health problems | No | 12% |
| 2026 - August | The AI may miss important health problems | Refusal | 1% |
| 2026 - August | My personal health information may not be kept private | Yes | 85% |
| 2026 - August | My personal health information may not be kept private | No | 14% |
| 2026 - August | My personal health information may not be kept private | Refusal | 1% |
| 2026 - August | I would prefer to speak with a person | Yes | 87% |
| 2026 - August | I would prefer to speak with a person | No | 13% |
| 2026 - August | I would prefer to speak with a person | Refusal | 1% |
| 2026 - August | I may receive too many calls or messages | Yes | 73% |
| 2026 - August | I may receive too many calls or messages | No | 26% |
| 2026 - August | I may receive too many calls or messages | Refusal | 1% |