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  • Telehealth use for self or dependent (last 12 months)

    Has there been a time in the last 12 months when you used telehealth for yourself, a dependent child, or someone for whom you serve as a caregiver? Select all that apply.

    • Yes, for myself
    • Yes, for a dependent child
    • Yes, for someone for whom I serve as a caregiver
    • No
    • Sample size: 2502
    • Source: West Health-Gallup
    • Methodology
  • Telehealth typically in-person without COVID

    Thinking of the telehealth care experience that you had in the last 30 days, would you have typically received the care in-person had it not been for other factors, such as the coronavirus/COVID-19 pandemic?

    • Yes
    • No
    • Sample size: 507
    • Source: West Health-Gallup
    • Methodology
  • Telehealth visits, self or dependent (last 30 days)

    In the last 30 days, how many times have you participated in a telehealth experience for yourself, a dependent, or for someone for whom you serve as a caregiver?

    Chart visualization not displayed due to the large number of response options. Please see the full data in the table below.

  • Cost for telehealth vs. in-person visits

    Thinking of telehealth visits generally, do you think what people pay out-of-pocket for the experience should be more, less, or about the same as for in-person visits?

    • More for telehealth visits
    • About the same
    • Less for telehealth visits
    • Sample size: 3529
    • Source: West Health-Gallup
    • Methodology
  • Telehealth to improve Americans healthcare access

    In the future, do you think telehealth will improve access to healthcare for all Americans?

    • Yes, it will improve access a lot
    • Yes, it will improve access a little
    • No, it will not improve access
    • Sample size: 3543
    • Source: West Health-Gallup
    • Methodology
  • Telehealth to improve your healthcare access

    In the future, do you think telehealth will improve your access to healthcare?

    • Yes, it will improve access a lot
    • Yes, it will improve access a little
    • No, it will not improve access
    • Sample size: 3537
    • Source: West Health-Gallup
    • Methodology
  • New telehealth provider communicated results with PCP (among those who had a telehealth visit with a new provider)

    During your telehealth visit with a new provider that you had not previously met, did the new provider communicate the results of your visit with your primary care provider?

    • Yes
    • No
    • Do not have primary care provider
    • Don't know
    • Sample size: 439
    • Source: West Health-Gallup
    • Methodology
  • Most recent telehealth with new or existing provider

    Thinking of your most recent telehealth care experience, was it with a healthcare provider you had visited in the past or with someone you had not previously met?

    • Someone who has seen you in the past
    • Someone you had not previously met
    • Sample size: 1501
    • Source: West Health-Gallup
    • Methodology
  • In-person follow-up to telehealth visit

    Have you ever had a telehealth visit that required a follow-up in-person within the next 30 days to address the same condition?

    • Yes
    • No
    • Sample size: 3507
    • Source: West Health-Gallup
    • Methodology
  • Necessity of follow-up telehealth visit after in-person visit (among those who have had a telehealth follow-up to in-person visit)

    Thinking of the most recent time that you had an in-person visit followed up by a telehealth visit, which of the following statements best describe whether or not each visit was necessary to treat your condition?

    • Neither visit was necessary
    • The initial in-person visit was necessary, but the follow-up telehealth visit was not
    • The initial in-person visit was not necessary, but the follow-up telehealth visit was
    • Both the in-person and telehealth visits were necessary
    • Sample size: 482
    • Source: West Health-Gallup
    • Methodology